You Name It. You Aim It. Grime is Gone.®

Privacy Policy

Effective Date: June 1, 2020

Thank you for visiting Snow Joe + Sun Joe. We understand that your privacy is very important to you and that's why We take that very seriously. Snow Joe LLC doing business as Snow Joe + Sun Joe (“Snow Joe” or “Sun Joe”) is committed to protecting any Personal Information that you choose to give Us to help make your experience with Snow Joe + Sun Joe a great one! #GowithJoe

Snow Joe + Sun Joe (“We”, “Us”, or “Our”) is the owner (or licensee, as applicable) of the information We collect on this site. We use your Personal Information for the purposes described in this Privacy Policy (“Policy”).

This Policy also applies to information collected in the State of California through off-line means – such as information collected through Our stores, call centers or distribution centers. We encourage you to read this Policy before visiting any of Our stores, using Our Site, or providing information to us.

We collect two types of information: Personal Information and Other Information. "Personal Information" is information that relates to you as an identifiable specific individual. "Other Information" is any information that cannot be tied back to you as a specific individual.

Information Collection:

Direct Information Collection

We collect Personal Information from you in various ways. While We obviously collect Personal Information from you directly, We can also use third party sources of information in order to fulfill the purposes set out in this Policy.

We collect information from you directly when you submit it to us, including by: (1) registering on the Site; (2) placing an order; (3) signing up for Our newsletter; (4) contacting us; or (5) participating in a Site promotion or survey. This information may include, for example, your name, email address, address, telephone number, date of birth and credit card information. We may combine the information We collect from you with information We receive about you from other sources, such as address update services or off line sources. If you use the Site's refer-a-friend mechanism, We will collect your friend's email address, for the purpose of sending them email.

Navigational Information Collection

We also collect Personal Information from you indirectly when you visit Our Site. Some of this information is Personal Information, and some of it is Other Information. Where Other Information is combined with Personal Information, We consider all of the combined information to be Personal Information.

When you visit the Site, We may collect certain technical information from you, including: your IP address, browser type, operating system and the domain name from which you accessed the Site. In addition, We collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other clickstream data.

We use cookies and similar technologies to collect the technical information described above. A cookie is a small text file that is stored on your computer when you access the Site. We may also use cookies to: (1) allow you to use the Site without having to re-enter your user name and password; (2) enhance or personalize your Site usage and shopping experience; (3) monitor Site usage; (4) manage the Site; and (5) improve the Site and Our products and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site. Check the "Help" menu of your browser to learn how to change your cookie preferences.

We may also use web beacons on the Site, in Our emails and in Our advertisements on other Sites. Web beacons are tiny graphic images that are used to collect information about your Site visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of Our emails or advertisements. We also collect the URL of the Site you visited immediately before coming to the Site. Web beacons help Us analyze Our Site visitors' behavior and measure the effectiveness of the Site and Our advertising.

We may work with service providers that help Us track, collect and analyze this information. We may use third-party advertising and analytics companies that use tracking technologies to serve Our advertisements across the Internet. These companies may collect both Personal Information and pseudonymous information about your visits to the Site and other Sites and your interaction with Our advertising and other communications. Other companies may also use such companies to advertise on Our Site. If you would like more information about this practice and to know your choices about not having your information used by these companies, click here NetworkAdvertising.org.

We note that Our Site will continue to operate as described in this Policy, whether or not a "Do Not Track" signal or similar mechanism is received from your browser.

If you are a resident of the State of California and would like to “opt-out” of Our sale of your Personal Information with these advertising and analytics companies, please review the “Exercising Your California Privacy Rights” section below.

Use of Information:

We may use the information We collect from and about you for any of the following purposes: (1) to fulfill your requests for products; (2) to respond to your inquiries; (3) to contact you with Site updates, newsletters and other informational and promotional materials from us, as well as from other companies; (4) to contact you when necessary; (5) To send to you information by email, postal mail, telephone and other means about Our products, services, contests, sweepstakes and other promotions; (7) To administer and fulfill Our contests, sweepstakes and other promotions (please note that certain contests, sweepstakes or other promotions may have additional rules or policies, which could contain different or additional information about how We use and disclose your personally identifiable information; We suggest that you read any such rules or policies carefully − in the event of a conflict between such rules or policies and this Policy, such rules or policies will govern); (8) To help Us improve the customer experience, including by learning more about your preferences to help personalize your experience with Us; (9) To allow you to send messages to a friend through this Site (please note that, by using such functionality, you are agreeing that you have the right to provide to Us your friend's name and email address for such purpose); (10) To analyze trends and statistics in connection with Our businesses and Internet properties, including to measure the success of marketing campaigns and to compile statistics about usage and response rates; (11) to review Site usage and operations; (12) to address problems with the Site, Our business or Our services; (13) to protect the security or integrity of the Site and Our business; and (14) as We believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce Our terms and conditions; (e) to protect Our operations or those of any of Our affiliates; (f) to protect Our rights, privacy, safety or property; or that of you, Our affiliates or others; and (g) to allow Us to pursue available remedies or to limit the damages that We may sustain.

Disclosure of Information:

We may disclose Personal Information for the purposes described above and as follows: (1) to Our related companies and service providers, to perform a business, professional or technical support function for us; (2) to Our marketing partners, advertisers or other third parties, who may contact you with their own offers; (3) To identify you to anyone to whom you send messages through Our Site; (4) as necessary if We believe that there has been a violation of the Site Terms of Use or of Our rights or the rights of any third party; (5) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (6) in the event that Our company or substantially all of its assets are acquired, your Personal Information may be one of the transferred assets.

We may also disclose your Personal Information with your express consent. We may share aggregate, non-personally identifiable information about Site users with third parties. Please note that any Personal Information that you voluntarily submit for posting to the Site (such as to a blog) becomes publicly available and can be collected and used by others.

Access to Your Personal Information:

You may access your Personal Information by signing into your account. From there, you can correct or modify your information. Please note that your account number and password are your responsibility. Please change your password and notify Us immediately if you believe your account or its password has been compromised.

Security:

We have taken certain reasonable physical, electronic, contractual, and managerial steps to safeguard and secure the information We collect from Site visitors. Nevertheless, there is no such thing as perfect security on the Internet.

Children:

This Site is intended for individuals over the age of eighteen (18) years of age who are able to enter into contracts on their own behalf. We do not direct the Site to, nor do We knowingly collect any Personal Information from, children under the age of thirteen (13) years of age.

Third Party Websites:

The Site may contain links to third-party Sites, which may have privacy policies that differ from Our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, We recommend that you review the privacy policy posted on any site that you may access through the Site.

Changes to This Privacy Policy:

We may change this privacy policy from time to time. When We do, We will post the change(s) on Our Site. If We change the policy in a material way, We will provide appropriate online notice to you. It is important to check the effective date of the Privacy Policy posted at this location each time you visit the site to ensure you are familiar with the most updated policies and practices. If you do not agree with any changes to the Privacy Policy, you must leave the site.

International Users:

The Site is hosted from the United States. Users located outside of the United States consent to the transfer of their data to the United States for processing and use in accordance with this Policy. Sales and sale prices may not be valid outside of the United States.

Your California Privacy Rights:

If you are a resident of the State of California, you have certain rights regarding Our use and disclosure of your Personal Information, regardless of whether such information is collected by Us through the Site or otherwise. While these rights are not absolute, you generally have the right to 1) unsubscribe from promotional and marketing communications, 2) opt out of Our selling your information to third parties, and 3) request deletion of Personal Information when there is no longer a legitimate reason to keep it. You can exercise these rights as follows:

Receiving promotional emails: If you no longer want to receive promotional emails (such as information about new products, special offers and sales events) from Us on a going-forward basis, you may “unsubscribe” from receiving such communications by: clicking the "unsubscribe" link in any promotional email or contacting Us in accordance with the "Contacting Us" section below. In each case, please remember that, if you wish to unsubscribe from receiving all promotional emails from Us, you may need to unsubscribe separately with each brand (e.g. Snow Joe and Sun Joe).

Our selling of your Personal Information to Promotional Partners and other third parties for their marketing purposes: If you no longer want Us to sell your Personal Information on a going-forward basis to Our Promotional Partners and other third parties for their marketing purposes, you may opt-out of such sale by contacting Us in accordance with the "Contacting Us" section below. In so contacting us, please be sure to include your full name and the contact information that you no longer wish to be sold, and state specifically whether you wish to opt-out of such sale with (a) promotional partners, (b) other third parties, or (c) both. Additionally, We may need to ask for additional information in order to ensure that the Personal Information related to your opt-out request actually relates to you and not some other person.

Please note that We will not discriminate against you for exercising your rights under California law.

Deletion of Personal Information which is no longer a legitimate reason for Us to keep it: If you no longer want Us to retain your Personal Information on a going-forward basis, you may request deletion of Personal Information by contacting Us in accordance with the "Contacting Us" section below. In so contacting us, please be sure to include your full name and the contact information that you wish to be deleted. Additionally, We may need to ask for additional information in order to ensure that the Personal Information relating to your deletion request actually relates to you and not some other person.

Please Note: there are a number of reasons why We are permitted to retain your Personal Data even if you make a deletion request. Generally these reasons are in order to defend a legal right or respond to a legal claim. However, applicable law also permits retention for Our own internal business needs. If We decline to delete data after you have requested deletion, We will respond to you with Our reasons, and explain how your Personal Information will still be protected so long as We retain it.

Access or Changing Your Personal Information: We welcome your willingness to update your information with us. You may review or ask Us to update your Personal Information by contacting Us in accordance with the "Contacting Us" section below. Further, you may ask for a copy of the Personal Information We have collected about you for the last 12 months. In your request, please make clear what information you would like to have changed. Additionally, We may need to ask for additional information in order to ensure that the Personal Information you are accessing actually relates to you and not some other person. We will try to comply with your request as soon as reasonably practicable. We are not responsible for changing information in the databases of affiliates, promotional partners and other third parties with whom We have already shared your Personal Information. Note that you may not request copies of your Personal Information more than twice a year.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you request deletion as described above, We will not be able to remove your Personal Information from the databases of Our affiliates, Promotional Partners and other third parties with which We have already shared your Personal Information (i.e., to which We have already provided your Personal Information as of the date that We implement your deletion request).

Appointment of an Agent. You have the right to appoint an agent to exercise all your rights under this Policy. However, appointment of an agent is a serious thing. As a consequence, We will require you to not only properly identify yourself and the information which relates to you, but We will require you to give Us sufficient Personal Information about your agent so that We may identify them as Well.

Contact Us:

Phone: 1-866-SNOWJOE. If you have questions or concerns about this Policy, contact Us at privacy@snowjoe.com.

For California residents to exercise the right to know or the right to delete described above, please submit a verifiable consumer request to us by either:
1-866-766-9563
Visiting https://www.snowjoe.com/

The verifiable consumer request must: (1) Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and (2) Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if We cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with Us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

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