Shipping Policy

Above All Else, Snow Joe, LLC (“Snow Joe”), whose product brands include Snow Joe®, Sun Joe®, and Aqua Joe®, is dedicated to you, our customer. Our mission is to provide you the best possible customer experience, from the time you place an order on our website to the arrival of your package at your doorstep.

Due to the impact of COVID-19, we may experience some delays in our shipping times, but rest assured we are doing everything we can to turn your order around as quickly as possible, while still ensuring the safety of our employees in our fulfillment centers.

Please allow up to 14 days for Standard Ground shipping, sent via USPS, UPS, or FedEx.

This standard shipping policy only applies to the 48 contiguous United States. Shipping is not currently available to the non-contiguous United States (Alaska and Hawaii), US Territories or Canada. Same-day delivery or rush shipping is not available.

If you have any questions concerning the status of your order, please contact our Customer Service department via one of the methods below:

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